Hello, when updating Wordpress to a new version, I noticed that the comments on the posts will disappear. I checked all the settings and they were correct. When I took the test, changing the theme, I found that the problem was the TimesNews theme. As you can see in the images, I took a printscreen as shown in the image tema_diferente.png, in this image the comments appeared. When switching to the TimesNews theme as shown in the tema_timesnews.png image, comments do not appear.
After several attempts I managed to discover that the problem is the TimesNews theme. So I come to ask your help to update the topic to resolve this issue. Today Wordpress upgraded to version 5.6. I ask your help to correct this problem.
Thank you in advance, I am waiting for a solution.
Hello we have logged into your website, but for some reason there is no Theme-Editor entry, we need it to fix some of the theme's code. Please see some of the ways to work around this issue here:
Hello, when updating Wordpress to a new version, I noticed that the comments on the posts will disappear. I checked all the settings and they were correct. When I took the test, changing the theme, I found that the problem was the TimesNews theme. As you can see in the images, I took a printscreen as shown in the image tema_diferente.png, in this image the comments appeared. When switching to the TimesNews theme as shown in the tema_timesnews.png image, comments do not appear.
After several attempts I managed to discover that the problem is the TimesNews theme. So I come to ask your help to update the topic to resolve this issue. Today Wordpress upgraded to version 5.6. I ask your help to correct this problem.
Thank you in advance, I am waiting for a solution.
Attached files: tema_diferente.png
tema_timesnews.png
Hello, kindly give us your dashboard account, we will fix this bug. Thanks.
Hello, still waiting for a solution on how to solve this problem. Could you give a hint as to which template file is part of the comments?
I'm waiting.
Hello we have logged into your website, but for some reason there is no Theme-Editor entry, we need it to fix some of the theme's code.
Please see some of the ways to work around this issue here:
https://stackoverflow.com/questions/38426864/wordpress-theme-editor-is-missing
https://wpfullcare.com/wordpress-theme-editor-missing-how-to-fix-it/
In case the Theme-Editor function does not appear, please send us your hosting account or FTP account.
Thank you.
Attached files: theme-editor-missing.png
Hello, the comments is display now, kindly check: http://substantivoplural.com.br/21-de-marco-primeiro-arranha-ceu-de-natal/
Thank you.