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  Public Ticket #2332458
Error in menu elements editing
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Comments

  • Andrea María started the conversation

    Hello,

    My problem is regarding the menu editing. When I get into the menu elements to change the settings in them, I see this error so I'm not able to edit the menus. The rest seems is working properly.

    I would really appreciate your help.

    Thank you so much,

    Andrea

  •  213
    Ali replied

    Hello, thank you for your purchase.

    Please give me the account to log in to your admin page, I will check.

    Thanks.

  • Andrea María replied

    Thank you for your reply. Taking account that this post is public, how should I give to you the account details? Please recommend me some safe way.


    Andrea

  •   Ali replied privately
  •   Andrea María replied privately
  •   Ali replied privately
  •   Andrea María replied privately
  •  213
    Ali replied

    Hello, we are offline at weekend.

    Now I'm come back and working on your site, but I can not login your administrator page. What is the URL?

    I can not login this: http://spreadingconsciousness.com/en/administrator

    Thanks.


  •   Andrea María replied privately
  •  213
    Ali replied

    I don't know why, but when I access your link: http://www.spreadingconsciousness.com/administrator/index.php , it redirect to http://www.spreadingconsciousness.com/en/administrator/index.php

    (it has more "en" ), and that page is a blank.


  •   Andrea María replied privately
  •   Andrea María replied privately
  •  213
    Ali replied

    Hello,

    No, we can not login, it always redirect to: http://www.spreadingconsciousness.com/en/administrator/index.php

    It seems that you used a component to make a 2-language website, maybe this is an error. So try temporarily disabling the 2 language function, only for English language only.


  •   Andrea María replied privately
  •  213
    Ali replied

    Sorry, still can not access your administrator page.

    Can you try on other devices...?

  •   Andrea María replied privately
  •   Andrea María replied privately
  •  213
    Ali replied

    Hello,

    Try temporarily switching to another joomla template, I think this is not the fault of the Azure template. We have never encountered such an error. Try it with another Joomla Template to see if it works.
    Because may be due to Helix, or any other plugins ...

    I still can not login your administrator page.