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  Public Ticket #2240520
Can't install merinda theme
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Comments

  • Blair Halver started the conversation
    December 11, 2019 at 12:41pm

    When uploading zip theme file to install, I get this error message:


    Installing Theme from uploaded file: themeforest-OHSUs8KG-merinda-html-template-inspired-by-medium.zip

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.


  •  213
    Ali replied
    December 12, 2019 at 1:08am

    Hello,

    It looks like you were mistaken, the Merinda template you bought on ThemeForest is an HTML template, not a WordPress theme. This means you cannot install Merinda HTML for a WordPress website.

    The good news is, we have a version for WordPress, which is sold on our site. Please see details here:
    https://alithemes.com/downloads/merinda-wordpress

    If you purchase a Merinda Wordpress template on our website, we will refund the HTML template you purchased on ThemeForest. See refund policy here:
    https://themeforest.net/page/customer_refund_policy

    Thank you.



  • Blair Halver replied
    December 12, 2019 at 2:15am

    Thank you so much! I keep trying to buy the wp theme version on your site but the purchase button isn't working.  

    Please advise.

    Blair

  • Blair Halver replied
    December 12, 2019 at 2:16am

    Ok I got the purchase button to work. :-)


  •  213
    Ali replied
    December 12, 2019 at 2:23am

    Hello, thank you for your purchase. Now you can make a refund request on ThemeForest, and we will accept that. Thanks.

  • Blair Halver replied
    December 15, 2019 at 7:19pm

    Excellent. Thank you so much. I just submitted the refund request on themeforest.

    Blair

  •  213
    Ali replied
    December 16, 2019 at 12:12am

    Hello, I have accepted your refund request. Thanks.

  • Blair Halver replied
    December 16, 2019 at 2:35pm

    Thank you so much!